Quality Care

We have thought very hard about how to offer the best level of security for customers who appoint us as their installation contractor.

We have Selected Independent Warranty Association (IWA) as our preferred provider for your 10-year insurance backed guarantee on the work that we carry out for you.

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From a company you can trust

Established in 1985, with over 30 years of experience IWA is the market leader in guarantee insurance and deposit protection.

As a leader in helping the home improvement industry raise its standards, IWA have introduced the IWA Approved Trade Member Scheme. Each trader applying for membership is checked on their qualifications, expertise, financial security and track record of delivering the best service to customers.

IWA continuously monitors customer feedback to ensure that our high standards are maintained.

Highest level of protection.

Authorised by the Financial Conduct Authority, IWA Deposit & Guarantee Insurance provide the highest levels of protection for a number of home improvement products:

  • Protection for 10 years
  • No need to keep renewing, it’s a continuous cover
  • Fully transferable to the new home owner (subject to the T&C’s of the original installers guarantees)
  • Covered by the Financial Services Compensation Scheme (FSCS)

Beware, not all IBGs are the same

There are many providers offering Insurance Backed Guarantees, however, not all of them are specialists in the home improvement industry. Their small print may reveal unfamiliar jargon or hidden clauses that do not offer comprehensive protection.

Honest, straight forward policies

IWA takes the jargon away. We ensure that the content of the insurance is straightforward and clear to both the policyholders and IWA Approved Suppliers.

IWA has some strong principles

From installer checking to accrediting, IWA take many steps to keep you protected.

We scrutinise each trader on

  • Their financial health and any legalities
  • Their qualifications
  • Ability to carry out work
  • Quality of workmanship
  • Customer satisfaction levels

Winning your trust

Only traders who meet IWA's rigorous standards in all these areas achieve the IWA Approved status.

Raising the bar in home improvement.

By rooting out potential rogues and working solely with reliable and tested tradespeople IWA are taking the lead in raising the home improvement industry’s standards.